Privacy Policy

Last updated: March 2026

1. Introduction

Serenyx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name (optional), and password
• Journal Entries: Text content, voice transcriptions, timestamps
• Wellness Data: Your six wellness dimension scores (Happiness, Contentment, Confidence, Calmness, Energy, Clarity)
• Exercise Data: Completed exercises, exercise preferences
• Subscription Information: Payment details (processed by Apple/Google, not stored by us)

2.2 Automatically Collected Information

• Device Information: Device type, operating system, app version
• Usage Data: Feature usage, session duration, app interactions
• Analytics Data: Crash reports, performance metrics (anonymized)

2.3 Information We Do NOT Collect

• ❌ Voice recordings (transcribed and immediately deleted)
• ❌ Precise location data
• ❌ Contacts or photo library
• ❌ Social media information

3. How We Use Your Information

We use your information to:

• Provide the Service: Voice transcription, wellness scoring, exercise recommendations
• Generate AI Insights: Your journal entry text is sent to Google's Gemini API (a third-party AI service) to analyze sentiment and generate personalized wellness scores, insights, and patterns
• Improve the Service: Understand usage patterns, fix bugs, develop new features
• Communicate with You: Send important updates, weekly insights, support responses
• Process Payments: Manage subscriptions (through Apple/Google)
• Ensure Security: Detect and prevent fraud, abuse, or security issues

4. Data Security & Encryption

5. Third-Party Services

We use the following trusted third-party services:

5.1 Google Cloud — Gemini API (Third-Party AI Service)

• Provider: Google LLC
• Purpose: AI-powered voice transcription and journal content analysis to generate wellness scores, personalized insights, and exercise recommendations
• Data Sent:
  • Voice audio — temporarily transmitted for real-time transcription, then immediately deleted by both Serenyx and Google
  • Journal entry text — sent for sentiment analysis and wellness scoring
• Data NOT Sent: Your email address, account credentials, device information, or payment details are never shared with Google's Gemini API
• AI Training: Your data is not used to train Google's AI models. We use the Google Cloud API under terms that prohibit use of customer data for model training.
• Data Protection: Google provides protections for your data that are consistent with or exceed those described in this Privacy Policy, as governed by the Google Cloud Privacy Notice and Google Cloud Data Processing Addendum
• User Consent: Before your data is sent to Google's Gemini API, the app will ask for your explicit consent. You may withdraw consent at any time by contacting support@serenyx.app or deleting your account.

5.2 Apple/Google Play

• Purpose: Payment processing for subscriptions
• Data Shared: Subscription status (we never see your payment details)
• Policy: Apple Privacy | Google Privacy

5.3 Resend

• Purpose: Email delivery for notifications and insights
• Data Shared: Your email address, email content
• Policy: Resend Privacy

5.4 RevenueCat

• Purpose: Subscription management
• Data Shared: User ID, subscription status
• Policy: RevenueCat Privacy

Important: We do not sell your personal information to any third party. Your journal content is never shared with third parties for advertising or marketing purposes. All third-party service providers listed above are contractually required to provide protections for your data that are consistent with this Privacy Policy.

6. Your Rights & Choices

You have the following rights regarding your data:

6.1 Access & Export

• View all your journal entries in the app
• Contact us to request access to your data

6.2 Correction

• Update your account information by contacting support

6.3 Deletion

• Request account deletion by emailing support@serenyx.app
• Data will be permanently deleted within 30 days of verification

6.4 Opt-Out of Communications

• Unsubscribe from marketing emails using the link in any email
• Disable push notifications in Settings
• Important account/security emails cannot be disabled

7. Data Retention

• Active Accounts: Your data is retained as long as your account is active
• Deleted Accounts: Data permanently deleted within 30 days of verified deletion request
• Backups: Backup copies removed within 90 days
• Legal Requirements: We may retain certain data if required by law

8. Children's Privacy

Serenyx is not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@serenyx.app, and we will delete it.

9. International Data Transfers

Your information may be processed in countries other than your own, including India and the United States, where our servers and third-party service providers are located. By using Serenyx, you consent to the transfer of your information to these countries, which may have different data protection laws than your jurisdiction.

We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy, regardless of where it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last updated" date at the top
• For material changes, we will notify you via email or in-app notification
• Your continued use of Serenyx after changes constitutes acceptance of the updated policy

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@serenyx.app with "CCPA Request" in the subject line.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our lawful basis for processing your data is primarily your consent and the performance of our contract with you (providing the Service).

13. Contact Us

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